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03Chapter 03
Quality, Safety & Accreditation
Alignment with the international standards that define patient-centred care.
Our framework is aligned with leading international standards that define quality, safety and patient-centred care.
Alignment with international standards
| Standard | What it brings |
|---|---|
| JCI — Joint Commission International | International standards for quality and patient-centred care. |
| ISO 9001:2015 — Quality Management | Customer focus, process excellence, improvement and evidence-based management. |
| CAHPS / HCAHPS® — AHRQ | Patient experience measurement and continuous improvement framework. |
| Qatar National Healthcare Quality Frameworks | Aligned with the Qatar National Health Strategy and quality & patient safety priorities for excellence in care. |
From standards to daily practice
Mature Patient Experience frameworks strengthen readiness for internationally recognised quality and accreditation frameworks, including JCI and ISO-based quality systems.
Standards become daily process, documentation and accountability rather than aspiration — the point at which quality, safety and compliance stop being audits and become the way care is delivered.
Safety & compliance at the core
- International service standards and SOPs
- Data privacy, confidentiality and cybersecurity
- Ethical practice, transparency and informed consent
- Risk management and quality assurance across the patient journey
- Medication safety, infection control and clinical governance
- Continuous audit, reporting and monitoring